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Order Info

Please note that all fees charged are quoted in US dollars only.

Most non-personalized items ship within 3 business days from when your order was placed. Product descriptions may provide an estimated delivery time. Personalized products may require up to longer so please see the individual item for details.

We use UPS Ground for most shipping within the United States. We've found that UPS provides the best value and reliability for our customers.

If your package weighs under 16 oz, we use UPS Mail Innovations. This service offers economy shipping rates but please allow 4 to 7 business days for delivery.

All orders are shipped from our warehouse location:  2700 Breckinridge Blvd, Duluth, Georgia 30096.

All orders delivered to Canadian addresses via the prepaid customs option are shipped once weekly. We've found the most cost-effective way to ship to our Canadian customers is to consolidate shipments and minimize both import duties and taxes. Consolidation adds up to 5 additional days for shipping but results in a flat $20.95US additional charge for duties and taxes.

At this time, we only ship within the United States and to Canada.


Security
We take your on-line security very seriously. That is why we make sure that all sensitive information, including credit card information during a purchase, is sent over an encrypted SSL (Secure Sockets Layer) connection, the standard for the e-commerce industry.  Just look for the padlock icon in your browser as you make your purchase.

Sales Tax
Sales tax will only be assessed for orders that are shipped within the state of Georgia and the state of New York.

Rush Orders
If you would like to request a rush order for any items, please call us during normal business hours (Monday through Friday, 9am to 6PM EST) at 866-315-8110 or send us an email. We can ship 2nd day air or overnight in most cases and to most destinations for an additional charge. It will be our pleasure to accommodate you whenever possible.

Guarantee/Returns
We pride ourselves in carrying high-quality items, and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return almost anything except personalized or edible items for any reason or no reason. We want you to be happy with the wedding favors for your most special day!

Returns
Please send an email to theaspenshops@theaspenbrands.com or call us at 866-315-8110 within 30 days of receiving your order for authorization on a return. We will accept authorized returns within 30 days as long as the items are unused and in the original packaging. Returns received past 30 days will not be returned nor credited.

Damages
Please inspect all items carefully when you receive your order. If there is any damage, please call our us Mon-Fri 9am-6pm at 866-315-8110 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer relations advisor will help you file a claim with UPS if needed.

No Minimum Order Requirement!
We have no minimum order requirement for most of our favors. Feel free to order a sample—and don't forget to ask us for ideas. We can help you select the perfect favor!

Methods of Payment
We accept Visa, MasterCard, American Express and Discover.

Thank you!